FAQ
Do you have questions about getting the most out of your RTA account or becoming an RTA customer?
This is where you want to start.
Does RTA have any type of long term contracts?
RTA does not believe in long term contracts for residential customers. You should have freedom of choice.
Does RTA charge extra fees or put any caps on data usage?
Unlike many of our competitors, RTA does NOT have any caps or excess data fees. We believe in one price and no limits…..surf and stream as much as you can.
What plan is right for me?
Different activities require different internet capabilities. Here’s a brief chart to help give you an idea:
These speed suggestions are per device that will be on the internet at the same time.
Activity | Usage required | Our suggested speed |
|---|---|---|
Email | 1Mbps | 1Mbps |
Web browsing | 3-5Mbps | 5-10Mbps |
Social media | 3-5Mbps | 10Mbps |
Video calls | 3-5Mbps | 10-20Mbps
|
HD streaming | 5-10Mbps | 10-20Mbps |
Online gaming | 3–6Mbps | 25-35Mbps
|
4K streaming | 25Mbps | 35Mbps |
Does RTA give veteran discounts and how can I receive them?
RTA is a firm supporter of our Military Veterans. We offer a 5% discount on all RTA services for active military and our veterans. Please go to the Current Deals section for additional details.
How can my area receive RTA services?
If you cannot find your address in our coverage area, please email or call us and let us know where you are. We will work to see how we can provide you service and keep you updated along the way.
How can I retrieve my bill?
You can view and pay your bill online in the login section. Simply sign in to the LOGIN section and all of your billing features and services are available to you.
